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My trade 2f2aXXXX is stuck. Please refund to XXXX
ADMIN EDIT: Your lightning node was offline, this is why we were unable to pay it. You can check it out by decoding the BOLT11 invoice and trying to connect to that nodeid. We even tried opening a channel to it. You have been refunded
trade is stuck - 7e35985b-...
please make refund to the provided address thanks
ADMIN EDIT: The tx seems to have confirmed, can you let us know if you don't see it?
You can disregard my earlier comment - it was initially stuck, but 1 day later, the transaction went through successfully. 5 star service is still true; a slight delay is no issue considering how smoothly this normally runs. Hopefully its just a regular backend hiccup, those things happen.
Love the service, but my latest LTC-XMR trade is stuck. I sent the LTC to the address and that transaction was confirmed, but the status on-site doesn't reflect that. Can you please check on trade fd7...? I would prefer the XMR but I'm fine with receiving the LTC back."
My trade 3131... is stuck can I have a refund?
ADMIN EDIT: It is ok now.
Love the service, but my latest LTC-XMR trade is stuck. I sent the LTC to the address and that transaction was confirmed, but the status on-site doesn't reflect that. Can you please check on trade fd776... ? I would prefer the XMR but I'm fine with receiving the LTC back.
ADMIN EDIT: It should be okay now, please check.
Thank you for the refund. I think I owe you a little change (a few cents worth, but still). Feel free to send me a monero address to my email. Appreciate the service. Keep going, you're great.
Thank you for the service. Used it many times before with success. Trade stuck this time, though :( Can I get a refund to: XXX
For trade id: 458XX
ADMIN EDIT: we have refunded
Trade is stuck - trade/a6f938xx - Can you please check what's going on?
ADMIN EDIT: can you send us more details?
Trade is stuck :(
My refund adr:
ADMIN EDIT: We have refunded
My trade got stuck: 8f9XXX
Please refund my monero address
ADMIN EDIT: Your return was processed
Shows trade is stuck: Please send funds back to my monero address:
Hello, we already sent the monero back a few days ago, to the return address you provided.
The trade with the unique id f0XXX on the pair XMR/BTC-LN
The trade is stuck. You were unable to make the payment towards me.
xmr refund here: 88oxxxx
We have refunded.
Services gives me different values between calculate and convert step, for 1XMR you get
0.00802385 on the first page
0.0062411882 once you click convert
You also need to pay the BTC fee if you want to transfer to BTC. That gets deducted from the total amount. We used to have a lower btc fee, but people complained about transfers that took more than a few hours.
trade id d31..... BTC to Monero, 12 hours later and 52 confirmations. still haven't received monero
ADMIN EDIT: Can you please double check? From our side it looks good.
I am having opened channel (ch id: XXX) with your node (my node: YYY). For some reason the channel is inactive for quiet some time and based on 1ml.com your node has last update before 5 mohts, are you still running the node? Any idea, where could be any problem?
ADMIN EDIT: Our node is still running, but there is likely something wrong with your node, because it has a much lower feerate estimation than we have, so the channel is not being re-established. Maybe your bitcoind is stuck or maybe you are running a pruned mode? What implementation are you using?
Hi, can you contact me on my email? I have a question about your node.
ADMIN EDIT: Hello, just write your question here. The messages are not published by default.
you guys sent it with a chepa ass fee its taking hours to confirm
never using agan
ADMIN EDIT: Can you send the trade id?
It was done as expected, thanks .
Great service. I recommend you read the BTC fees if you are exchanging. I didn't read that my BTC transaction was going to have a fee of 11.096 sat/vByte. I hope it doesn't take days to confirm.
ADMIN EDIT: It took less than 1h to confirm.
On second thought, I may not have included a refund address - please refund to XXXXXX
ADMIN EDIT: We have refunded. Please try with a smaller amount or make sure you have enough available inbound channels.
Got 'trade is stuck' and that an attempt was made to send funds to refund address, but no funds have appeared there. id is 46d0XXXXX
tried to convert xmr to btc lightning, says 'The trade is stuck.' c1dXXxXXXX - am using this to pay an
invoice with an expiration, usually it goes through quickly. refund to XXX
please move status text to top so we can see after refresh without scrolling.
ADMIN EDIT: we have refunded.
Great service, I would give 5 stars if a refresh of the exchange page made it immediately obvious that the exchange had completed. The only change appears to be the slight rewording from 'will be transferred' to 'has been transferred' (paraphrasing). Keep up the great work :)
trade ID efccXXX is stuck and the invoice has expired please refund it to 8ACXXXX
ADMIN EDIT: We have refunded. Can you try with smaller amounts? Alternatively, download a lightning-network wallet and use our service to rebalance channels or move larger amounts. This way, you can pay invoices that expire whenever you want, and it's safer.
Thank you, Just be patient. It's legit! Received my funds same day!
I made a trade for XMR->LTC sent the XMR and am sitting at 29 confirmations. No activity on your end for sending LTC back.
Transaction ID # 18e21___
ADMIN EDIT: We have sent the money, there was a slight delay.
I'm waiting for XXX refound, it still did not arrived. Thx
ADMIN EDIT: We have refunded the money.
You'd need a really severe mentally handicap to tell me that your 21sat/vB transaction will confirm if I "wait it out another day or two." It has been almost 6 days. I'm at the very bottom of the (75MB) mempool.
I checked, since no one on your end knows how to:
tx id: 91162XXX
Look at the fucking mempool:
223sat is considered LOW PRIORITY these days. It takes hours for transactions in this range to confirm.
Please listen to your clients, return my XMR, and FIX YOUR WEBSITE.
ADMIN EDIT: The fee that we used was displayed during the transaction confirmation, and you accepted it. There is no way you can cancel a bitcoin transaction without double spending it and paying a lot more fees. It is not worth it to do that for small amounts. It will eventually confirm at some point.
i did a trade but the transaction (45bf************) wasnt confirmed. it was in fact a child of two other txes which were themselves unconfirmed.
the bitcoin min mempool rate has now exceeded those transactions and they have all been dropped from the mempool. i am worried they will inadvertently be double-spent by your wallet.
can you please freeze the relevant utxo's in your wallet to prevent this double spend? i have also saved the raw transactions for resubmission to the mempool.
ADMIN EDIT: the transactions will never be dropped, as we run our own node which will continue to push the transactions back into the mempool, until they are confirmed.
The fee that we used was displayed during the trade confirmation, and you accepted it. BTC transactions cannot be canceled. You will receive the money, eventually.
My transaction is still unconfirmed. It's been 4 days now. Is there any way to speed it up ?
ADMIN EDIT: There is no way to speed it up without someone paying more money, and it's not usually worth it for small amounts. It will be confirmed eventually.
XMR -> BTC swap done 2 days ago still has not confirmed
ADMIN EDIT: can you send us the trade id?
For trade id:
The transaction was sent, unfortunately the bitcoin network is congested right now, so there was a sudden increase in fees. There's not much we can do, except to wait it out another day or two.
Been waiting for 20 hour now. When will my btc get transferred?
ADMIN EDIT: Your BTC *was* transferred, but the transaction doesn't have any confirmations yet. It's not lost, just in transit.
Edit to previous review: I got the coins after all. This is just my opinion, but i got a little bit dishonest view about the service overall when transactions aren't actually broadcasted with promised fee. But perhaps this is temporary solution to settle for, until there's atomic swaps for XMR -> BTC.
Hello, it is possible that the fee changed slightly between the trade acceptance and the payment, but if you look with a different block explorer, you'll see that the fee actually was 7.0 sat/vB, and that the transaction confirmed in 2-3 blocks. You have to look at sats/vB [virtual byte] not sats/B [byte]
Works well when BTC -> XMR, but when i tried XMR -> BTC they broadcasted it via 3.957 sat/B (invoice told about 6.999 sat/B). Probably never going to receive that payment.
ADMIN EDIT: Can you send us the trade id so we can investigate?
LTC -> XMR swapped in under 5 minutes. Much fast, very service.
Good service! BTC -> XMR swap went smoothly.
Took longer than I thought but solid service.
Everything in blockchain takes ages so this isn't abnormal, service is good
Took a bit longer than I'd expected, but the exchange completed
Awesome service!!! Fast and cheap!
hello i have made a LN-BTC swap of .0022BTC for XMR. I have sent the funds already an hour ago via wallet of satoshi. This is my trade id: [xxx]
ADMIN EDIT: Hello, the payment had a slight delay, but it should be ok right now. Please contact us if you have any more problems.
The Monero showed up as received 20 minutes after it was sent (or less), but it took over 1.5h for the BTC.LN to be sent and the transaction to show up in the public list (after I wrote a complaint here - maybe it was a fast human reaction? If so: Nice).
I hope it was a bug because otherwise this service is great (I'd like the option for more e-mails and a clearer transation state, however, as well as a direct way to contact support).
ADMIN EDIT: Everything was done automatically. Lightning Network is still in beta so not everything works so smooth.
How come my transaction has been confirmed "You have deposited ...", but no BTC.LN has been transferred ("After you make the deposit, (...) Bitcoin (Lightning) will be transferred")?
I'd much rather get it refunded than have the transaction processed late.
ADMIN EDIT: Lightning Network transactions may fail, but they are retried automatically a few times. Make sure your receiving node is online and that you have enough inbound liquidity.
Great service. Thank you.
XMR to BTC (segwit) worked almost instantly for me. Great service, thank you.
its been hours and it still shows unconfirmed. what is going on?
ADMIN EDIT: Hello, we try to keep transaction fees at a minimum, with a confirmation time of 12-24 hours. If you would have used a segwit address (the ones starting with bcXXX), it would be better.
I get the error : EXPITY_TOO_SOON , tries for 10 times to make the payment, then it fails...I am using electrum
ADMIN EDIT:Do you have any outbound channels opened? Try to open a ticket with electrum.
Please include EVERY fee in the transaction. It failed my swap to coinpayments, everything timed out and now this caused an avalanche of transactions which cost like 20% of the initial payment!
ADMIN EDIT: the fee is now included in the total cost of the transaction.
I paid in xmr and withdrawn LN BTC and it have not arrived yet
ADMIN EDIT: we have reached to you via email and we have refunded you.